SHIPPING & PAYMENT INFORMATION
ORDER INFORMATION & CONCERNS
WATCH SPECS & WARRANTY
SUNGLASS SPECS & WARRANTY
US SHIPPING QUESTIONS
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PT will not be shipped out until the next business day. If you order after 11 am PT on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.
Shipping Rates & Delivery
|USPS First Class||Cost: Free||Delivery Time: 5-7 Business Days|
|UPS 2nd Day Air||Cost: $15.00||Delivery Time: 2 Business Days|
|UPS Next Day Air||Cost: $25.00||Delivery Time: 1 Business Day|
INTERNATIONAL SHIPPING QUESTIONS
*See below for customs and import duties information
DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.
DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.
|Country||Standard (business days)||Express (business days)|
|Australia||7-14 days||2-5 days|
|Canada||3-9 days||1-3 days|
|France||6-12 days||1-3 days|
|Germany||6-12 days||1-3 days|
|Hong Kong||4-6 days||1-3 days|
|Italy||6-12 days||2-4 days|
|Japan||6-9 days||2-4 days|
|Malaysia||6-9 days||2-4 days|
|Netherlands||6-12 days||1-3 days|
|Poland||6-12 days||1-3 days|
|Singapore||5-7 days||1-3 days|
|Spain||7-12 days||1-3 days|
|United Kingdom||6-12 days||1-3 days|
|Rest of World||7-14 days||3-5 days|
We offer FREE returns on all orders!
Any brand new product can be returned for a full refund within 60 days of delivery. We offer free and easy returns for all domestic and international orders for items placed on mvmt.com. Expedited shipping charges are non-refundable.
For warranty claims or parts replacement, please contact us at firstname.lastname@example.org , as the process will be different.
HOW TO MAKE A RETURN/EXCHANGE
To start your return, please locate your order number. Once you have printed your return label, attach the label to your return package. If possible, use the same shipping materials that your order came in. Remove any previous labels and securely tape the new shipping label onto your package. Drop off your package at any facility designated by the carrier on your label
START YOUR RETURNDOMESTIC (US) RETURN
A few things to remember:
- Please make sure you are only returning item/s that your return label has listed. Any additional item/s may not be processed properly if there is no return requested for it.
- Please choose the appropriate reason for return from the dropdown, this ensures that your return is processed accordingly.
- Please allow up to 10 business days from the day the item is delivered in our warehouse to be processed.
- Refunds will be returned to the same form of payment.
For warranty claims or replacement parts please contact us, as the process will be different.CONTACT US
Get in touch! We're here to quickly provide you with the info and services you need & answer any question you may have.
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If you have an issue or question that requires immediate assistance, you can click below to chat live with a customer service representative. If we aren't available, drop us an email to the left and we'll respond within 24-48 hours.
Or you can reach us via email at email@example.com and expect a response within 24-48 hours.