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FREE SHIPPING ON ALL ORDERS

FREQUENTLY ASKED QUESTIONS

General Questions

SHIPPING & PAYMENT INFORMATION

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

MVMT cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

ORDER INFORMATION & CONCERNS

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

"If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com"

WATCH SPECS & WARRANTY

We didn't look past one feature when designing MVMT. With this said, we went with a Japanese Miyota Precision Quartz Movement which is one of the most well known in the industry.

"Classic, 40 series, Signature, Boulevard, and Avenue watches have a water resistance of 3 ATM. Please avoid all contact with water, as water damage is not covered under warranty. The Chrono and Nova watches have a water resistance of 5 ATM and can withstand a brief submersion under water (i.e. hand washing), but should not be taken swimming or bathing. Voyager and Modern Sport watches have a 10ATM rating and can be taken swimming at the surface or snorkeling at a shallow depth, but cannot be taken SCUBA diving."

Collection(s) Water Resistance Rating
Classic, 40 Series, Signature, Boulevard, Avenue 3ATM
Chrono, Revolver, Nova, Gala 5ATM
Voyager, Modern Sport 10 ATM Waterproof

"Our leather straps are made of genuine cow-hide leather."

"The glass we use for our watches is made of hardened mineral crystal."

This is actually a very simple fix, please see the instructions below.

If the middle subdial pointer is pointed to the right:

Simply pull the crown (knob to adjust the time) out 2 clicks and then press the bottom button on your watch. This will make the subdial hand jump back one second at a time. Do this until the hand is straight.

If the middle subdial pointer is pointed to the left:

Simply pull the crown (knob to adjust the time) out 2 clicks and then press the top button on your watch. This will make the subdial hand jump forward one second at a time. Do this until the hand is straight.

If the far left sub-dial is not centered, you will need to press the correct button (reference above) continuously. The stopwatch minute hand (far left dial) is synchronized with stopwatch second hand (middle dial).

Hope this makes sense, if you have ANY issues please don't hesitate to ask.

MVMT has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.

The batteries for our Classic, Chronos, Voyagers, Modern Sports, Signature, Gala and MOD watches are SONY SR626SW. The 40 series, Revolver, Boulevard, Avenue, and Nova watch batteries are SONY SR621SW.

All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or Jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery, as it requires some special tools and you could damage the watch.

SUNGLASS SPECS & WARRANTY

All of our sunglasses are UV 400 protected, which blocks all light rays with wavelengths up to 400 nanometers. (This covers all of UVA and UVB rays.)

At the moment we do not provide prescription services. However, our frames are capable of being fitted for prescription lenses. Any optometrist should be able to assist you further.

Polarized sunglasses are specialized eyewear designed to reduce glare from surfaces such as water, snow, and glass. Glare distorts the true color of objects and makes them harder to distinguish. The main difference is that polarized lenses are designed specifically to block the glare from reflected light while non-polarized lenses only block intense light.

MVMT warrants that our sunglasses are free from manufacturing defects (in material or workmanship) for a period of 2 years from the date of purchase. This does not cover scratches on lenses, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorized modifications, or normal wear and tear.

BRACELET WARRANTY

MVMT warrants that the bracelets will be free from manufacturing defects (in material or workmanship) for a period of 2 years from the date of purchase. We must be notified if the product arrives damaged upon delivery. The warranty does not cover any normal wear and tear, scratches, or lost/stolen items. Bracelets must be used and maintained appropriately. Any abuse or misuse of bracelets will void the warranty.

OTHER INFORMATION

While we appreciate that you want to be a reseller of MVMT, we do not currently have any reseller or wholesale program. Please email us at wholesale@mvmtwatches.com and we may get back to you when we decide to go down that path!

During sale periods, discounts will not apply to Kolder Edition products, Automatic watches and already marked down products.

US SHIPPING QUESTIONS

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PT will not be shipped out until the next business day. If you order after 11 am PT on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.

Shipping Rates & Delivery

Service Cost Delivery Time
USPS First Class Cost: Free Delivery Time: 5-7 Business Days
UPS 2nd Day Air Cost: $15.00 Delivery Time: 2 Business Days
UPS Next Day Air Cost: $25.00 Delivery Time: 1 Business Day

INTERNATIONAL SHIPPING QUESTIONS

*See below for customs and import duties information

Shipping Times

DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.

DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.

Country Standard (business days) Express (business days)
Australia 7-14 days 2-5 days
Canada 3-9 days 1-3 days
France 6-12 days 1-3 days
Germany 6-12 days 1-3 days
Hong Kong 4-6 days 1-3 days
Israel ------- 2-4 days
Italy 6-12 days 2-4 days
Japan 6-9 days 2-4 days
Malaysia 6-9 days 2-4 days
Netherlands 6-12 days 1-3 days
Poland 6-12 days 1-3 days
Singapore 5-7 days 1-3 days
Spain 7-12 days 1-3 days
Switzerland ------- 2-4 days
United Kingdom 6-12 days 1-3 days
Rest of World 7-14 days  3-5 days
Algeria
Brazil
China
India
Indonesia
Iran, Islamic Republic Of
Iraq
Morocco
Tunisia
Venezuela
US Territories: American Samoa, Micronesia, Guam, Northern Mariana Island, Palau, US Virgin Islands

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

When purchasing in a currency other than USD, the conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out.

We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.

RETURNS QUESTIONS

We offer FREE returns on all orders!

Any brand new product can be returned for a full refund or store credit within 60 days of delivery. We offer free and easy returns for all domestic and international orders for items placed on mvmt.com. Expedited shipping charges are non-refundable.

For warranty claims or parts replacement, please contact us at support@mvmt.com , as the process will be different.

START YOUR FREE RETURN

To start your return, please locate your order number. Once you have printed your return label, attach the label to your return package. If possible, use the same shipping materials that your order came in. Remove any previous labels and securely tape the new shipping label onto your package. Drop off your package at any facility designated by the carrier on your label

.

A few things to remember:

  • Please make sure you are only returning item/s that your return label has listed. Any additional item/s may not be processed properly if there is no return requested for it.
  • Please choose the appropriate reason for return from the dropdown, this ensures that your return is processed accordingly.
  • Please allow up to 10 business days from the day the item is delivered in our warehouse to be processed.
  • Refunds will be returned to the same form of payment.
START YOUR RETURN

Receive a damaged item? Please reach out to our Customer Support team at  support@mvmt.com  and they will help resolve the issue. See more warranty information on our FAQ page.

Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.

For warranty claims or replacement parts please contact us, as the process will be different.

CONTACT US

Promotions T&Cs

 Free Shipping and Returns on all orders. Promotion subject to change. 

10% off valid at mvmt.com only. Discount applies to MVMT product purchases only and does not apply to previous purchases, shipping costs, or tax. Discount is not applicable on any clearance or sale items. Discount cannot be used during sitewide sale promotions. Discount cannot be combined or stacked with additional offers. Coupon code must be entered at checkout to receive 10% off discount. Offer valid for a limited time only. All promotions subject to change.

10% off valid at mvmt.com only. Discount applies to MVMT product purchases only and does not apply to previous purchases, shipping costs, or tax. Discount is not applicable on any clearance or sale items. Discount may be combined or stacked with select additional offers. Coupon code must be entered at checkout to receive 10% off discount. Offer valid for a limited time only. All promotions subject to change. Valid in the U.S only.

25% off select Mother’s Day items valid at mvmt.com only. Offer valid starting 4/20/21 at 11:00 am PT and ends 5/7/21 at 11:59pm PT. Discount applies to mvmt product purchases only and does not apply to shipping costs, or tax. Discount excludes sale and clearance merchandise. Coupon code must be entered at checkout to receive 25% off discount. Offer valid for a limited time only. Offer cannot be combined with any other offers. Promotion subject to change.

Official Contest Rules

NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT IMPROVE YOUR CHANCES OF WINNING. OPEN TO ELIGIBLE PARTICIPANTS WHO, AS OF THE TIME OF ENTRY, ARE AT LEAST 18 YEARS OLD. PLEASE READ ALL OF THE CONTEST RULES CAREFULLY BEFORE ENTERING THE CONTEST. BY ENTERING THE CONTEST, YOU ARE GIVING UP IMPORTANT RIGHTS. VOID IN ALL JURISDICTIONS OTHER THAN THOSE STATED BELOW AND WHERE PROHIBITED OR RESTRICTED BY LAW.

1. Contest Description
These Rules apply to the MVMT Getaway Collection Giveaway (“Contest”). The Contest starts on May 4, 2021 and ends at 11:59 p.m. PST on May 11, 2021 (the “Contest Period”). All entries received after the Contest Period will be disqualified. Sponsor takes no responsibility for entries that are lost, delayed, misdirected, or incomplete, or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt.
2. Agreement to be Bound by Contest Rules
By entering the Contest, you are agreeing to be bound fully and unconditionally by these Rules and to accept the decisions of Sponsor as final and binding as it relates to this Contest. By entering the Contest, you represent and warrant that you are eligible to enter the Contest, that your entry meets all of the Contest Rules, and that all information submitted by you is true, correct, and complete. Participants and entries that do not fulfill all of the Contest Rules will be disqualified.
3. Eligibility
To participate, you must be a resident of the United States (excluding Arizona) and at least 18 years old at the time of entry. The following individuals are not eligible to enter or to win a prize: (a) employees, contractors, representatives, agents, directors, and officers of Sponsor and its affiliated companies and any other parties involved in the administration of the Contest, (b) each of the immediate family members of such excluded individuals (i.e., spouses, parents, children, siblings, and the “steps” of each), and (c) all persons living in the same household of such excluded individuals.
4. How to Enter
During the Contest Period, log on to your non-private Instagram account (or create an account if you do not already have one) and do the following: follow @mvmtforher, like our Getaway Collection launch post, tag a friend in the comment section, and include the hashtag #mvmtgetawaygiveaway in your post. The entrant must be the rightful owner of the e-mail address registered with Instagram and used to log in and enter the Contest. Your entry must not inaccurately tag content, tag any individuals or companies other than Sponsor, or contain any personal information other than the handle names provided. Use of Instagram will be subject to Instagram’s privacy policy and terms of use. This Contest is in no way sponsored, endorsed, or administered by Instagram. Participants are providing their information to Sponsor and not to Instagram. Any questions, comments, or complaints regarding this Contest should be directed to Sponsor and not to Instagram. By entering the Contest, each participant agrees to release and hold harmless Instagram and its affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors of and from all damages and claims of any type and nature arising out of or in any way relating to this Contest. Only one entry per person. If more than one entry is submitted, only the first submission will be considered.
5. Winner Selection and Notification
Using an online randomizer, Sponsor will select 1 potential winner from all eligible entries. Sponsor will notify the potential winner by message sent to the Instagram account by which the participant submitted their entry. The potential winner will be required to correctly answer a trivia question about MVMT within 3 hours of being notified. In the event the potential winner does not correctly answer the question within the 3 hours allotted, then the entrant will be forfeit, and Sponsor will continue to select another potential winner. Sponsor shall have no liability for a winner’s failure to receive notification. The first potential winner to correctly answer the trivia question will be named the winner. The winner will be announced on or about May 12, 2021, on Sponsor’s Instagram account(s). By entering the Contest, you agree to the publication of your information in this manner. Sponsor will provide instructions to the winner on how to claim the prize. Winning is conditioned on following these instructions and Sponsor’s satisfactory verification of the entrant’s compliance with the Contest Rules which may include, without limitation, the winner’s submission of an affidavit of eligibility.
6. Prizes and Prize Claim
The winner will receive a prize valued at $1.795 comprised of the following: (i) $1000 visa gift card, (ii) the entire Getaway Collection (to include the following watch models: Getaway – Bondi (sku:28000130), Getaway-Maya(sku: 28000128), Getaway-Cape(sku: 28000127), Getaway-Tulum(sku: 28000129); (iii) a collector’s case, and (iv) Minimal Cuff (sku:BRAC-CU1T-RG), and Cable Chain Bracelet(sku: 28200097). Except where otherwise required by law, the winner is responsible for all taxes associated with the acceptance and use of the prize. All costs and expenses associated with prize acceptance and use not specifically provided in these Contest Rules are the responsibility of the winner. The prize is non-transferable, and no prize substitution is permitted except at the sole discretion of the Sponsor. If the winner does not claim the prize or submit the required information and proof to Sponsor within one (1) week of being notified, then the prize will be forfeited, and an alternate winner will be selected. Sponsor shall have no liability for a winner’s failure to claim their prize.
7. Publicity and Grant of Rights to Sponsor
Except where prohibited by law, by entering the Contest or by accepting a prize, you irrevocably grant, without any additional approval or consideration, to Sponsor and its affiliates, successors, and assigns, and each of their respective licensees, advertising agencies, promotion agencies, and fulfillment agencies (collectively, the “Authorized Persons”) a worldwide, royalty-free, non-exclusive and sub-licensable right and license to use, distribute, and publicly display your name, hometown, likeness and appearance, and any other information about you that you choose to submit with your entry (your “Likeness”) in any way, at any time, in any and all media, for any purpose (including for use in advertising and marketing), without limitation (collectively, a “Use”). You agree that you have no right to review or approve any Use of your Likeness or your entry, and that the Authorized Persons have no liability to you for any Use. You understand that the Authorized Persons have no obligation to Use your Likeness or entry or to exercise the rights that have been granted by you.
8. Limitation of Liability
Sponsor is not responsible for any errors or malfunctions of any kind, whether network, printing, typographical, human, or otherwise, relating to or in connection with the Contest, including, without limitation, errors or malfunctions which may occur in connection with the administration of the Contest, the processing of entries, the announcement of the prize, or in any Contest-related materials. To the fullest extent permitted by law, as a condition of entering the Contest, you agree (and agree to confirm in writing if requested by Sponsor) that (a) you waive all legal and equitable rights relating to all liabilities, claims, demands, actions, suits, damages, and expense, including, without limitation, claims for infringement of intellectual property rights (including moral rights), defamation, invasion of any rights of privacy (including intrusion, false light, public disclosure of private facts, and misappropriation of name or likeness), violation of rights of publicity, physical or emotional injury or distress, or any similar claim or cause of action in tort, contract, or other legal theory arising directly or indirectly from the Authorized Persons’ exercise of the rights granted hereunder, (b) under no circumstances will you be permitted to obtain awards for, and you hereby waive all rights to claim, punitive, incidental, indirect, special, exemplary, loss of profits, consequential damages, costs, expenses, or attorneys’, expert and other professionals’ fees, and (c) that any and all claims, judgments, and awards shall be limited to your actual out-of-pocket costs incurred to enter the Contest.
9. Privacy Concerns
Sponsor shall use and take care of any personal information you supply to it as described in its privacy policy, a copy of which can be seen at www.mvmt.com, and in accordance with data protection legislation. By submitting an entry, you agree to the collection, retention, usage, and distribution of your information to process and contact you about your entry and for the purposes outlined in these Rules. Sponsor may pass your details to third parties and/or otherwise engage third party providers in connection with the Contest where the third party is acting on Sponsor’s behalf for the purposes of subsequent publicity, marketing and advertising; for the purposes of sending you Sponsor’s marketing materials; and/or as otherwise required by law. By entering the Contest and providing your personal information, you consent to Sponsor transferring your personal information to countries or jurisdictions that may not provide the same level of protection as where you live. If Sponsor makes such a transfer it will, if appropriate, put a contract in place to ensure that your personal information is protected.
10. Sponsor’s Reservation of Rights
If the Contest is not capable of running as planned as the result of any event outside Sponsor’s reasonable control, including without limitation due to a force majeure event or infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Contest, Sponsor reserves the right, at its sole discretion, to cancel, modify, or terminate the Contest.
11. Odds of Winning; Winners’ List
The odds of winning depend upon the number of eligible entries. Where required by law, Sponsor will publish a list of winners. A list of winners will be made available upon written request sent to Sponsor. Requests must be received no later than sixty (60) days after the end of the Contest Period.
12. Governing Law and Jurisdiction
All issues and questions concerning the construction, validity, interpretation and enforceability of these Contest Rules, a participant’s rights and obligations, or the rights and obligations of Sponsor in connection with the Contest, shall be governed by, and construed in accordance with, the laws of the State of New Jersey, without giving effect to any choice of law or conflict of law rules, and participants agree that all disputes must be submitted to arbitration (that being the exclusive dispute resolution forum) before a single arbitrator appointed in accordance with the Rules of Arbitration of the American Arbitration Association. The arbitration shall take place in New York, New York, and the language of the proceedings shall be English. If any provision of these Contest Rules is held to be invalid or unenforceable, such provision shall be modified to the least extent necessary to make it valid or enforceable, and the remaining provisions shall be enforced without modification.
13. Sponsor
The Sponsor is Movado Group, Inc. and may be contacted at 650 From Road, Suite 375, Paramus, NJ 07652.

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