Skip to main content
FREE SHIPPING ON ALL ORDERS

FREQUENTLY ASKED QUESTIONS

General Questions

SHIPPING & PAYMENT INFORMATION

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

MVMT cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

ORDER INFORMATION & CONCERNS

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

"If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com"

WATCH SPECS & WARRANTY

We didn't look past one feature when designing MVMT. With this said, we went with a Japanese Miyota Precision Quartz Movement which is one of the most well known in the industry.

"Classic, 40 series, Signature, Boulevard, and Avenue watches have a water resistance of 3 ATM. Please avoid all contact with water, as water damage is not covered under warranty. The Chrono and Nova watches have a water resistance of 5 ATM and can withstand a brief submersion under water (i.e. hand washing), but should not be taken swimming or bathing. Voyager and Modern Sport watches have a 10ATM rating and can be taken swimming at the surface or snorkeling at a shallow depth, but cannot be taken SCUBA diving."

Collection(s) Water Resistance Rating
Classic, 40 Series, Signature, Boulevard, Avenue 3ATM
Chrono, Revolver, Nova, Gala 5ATM
Voyager, Modern Sport 10 ATM Waterproof

"Our leather straps are made of genuine cow-hide leather."

"The glass we use for our watches is made of hardened mineral crystal."

This is actually a very simple fix, please see the instructions below.

If the middle subdial pointer is pointed to the right:

Simply pull the crown (knob to adjust the time) out 2 clicks and then press the bottom button on your watch. This will make the subdial hand jump back one second at a time. Do this until the hand is straight.

If the middle subdial pointer is pointed to the left:

Simply pull the crown (knob to adjust the time) out 2 clicks and then press the top button on your watch. This will make the subdial hand jump forward one second at a time. Do this until the hand is straight.

If the far left sub-dial is not centered, you will need to press the correct button (reference above) continuously. The stopwatch minute hand (far left dial) is synchronized with stopwatch second hand (middle dial).

Hope this makes sense, if you have ANY issues please don't hesitate to ask.

MVMT has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.

The batteries for our Classic, Chronos, Voyagers, Modern Sports, Signature, Gala and MOD watches are SONY SR626SW. The 40 series, Revolver, Boulevard, Avenue, and Nova watch batteries are SONY SR621SW.

All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or Jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery, as it requires some special tools and you could damage the watch.

SUNGLASS SPECS & WARRANTY

All of our sunglasses are UV 400 protected, which blocks all light rays with wavelengths up to 400 nanometers. (This covers all of UVA and UVB rays.)

At the moment we do not provide prescription services. However, our frames are capable of being fitted for prescription lenses. Any optometrist should be able to assist you further.

Polarized sunglasses are specialized eyewear designed to reduce glare from surfaces such as water, snow, and glass. Glare distorts the true color of objects and makes them harder to distinguish. The main difference is that polarized lenses are designed specifically to block the glare from reflected light while non-polarized lenses only block intense light.

MVMT warrants that our sunglasses are free from manufacturing defects (in material or workmanship) for a period of 2 years from the date of purchase. This does not cover scratches on lenses, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorized modifications, or normal wear and tear.

BRACELET WARRANTY

MVMT warrants that the bracelets will be free from manufacturing defects (in material or workmanship) for a period of 2 years from the date of purchase. We must be notified if the product arrives damaged upon delivery. The warranty does not cover any normal wear and tear, scratches, or lost/stolen items. Bracelets must be used and maintained appropriately. Any abuse or misuse of bracelets will void the warranty.

OTHER INFORMATION

While we appreciate that you want to be a reseller of MVMT, we do not currently have any reseller or wholesale program. Please email us at wholesale@mvmtwatches.com and we may get back to you when we decide to go down that path!

During sale periods, discounts will not apply to Kolder Edition products, Automatic watches and already marked down products.

US SHIPPING QUESTIONS

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PT will not be shipped out until the next business day. If you order after 11 am PT on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.

Shipping Rates & Delivery

Service Cost Delivery Time
USPS First Class Cost: Free Delivery Time: 5-7 Business Days
UPS 2nd Day Air Cost: $15.00 Delivery Time: 2 Business Days
UPS Next Day Air Cost: $25.00 Delivery Time: 1 Business Day

INTERNATIONAL SHIPPING QUESTIONS

*See below for customs and import duties information

Shipping Times

DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.

DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.

Country Standard (business days) Express (business days)
Australia 7-14 days 2-5 days
Canada 3-9 days 1-3 days
France 6-12 days 1-3 days
Germany 6-12 days 1-3 days
Hong Kong 4-6 days 1-3 days
Israel ------- 2-4 days
Italy 6-12 days 2-4 days
Japan 6-9 days 2-4 days
Malaysia 6-9 days 2-4 days
Netherlands 6-12 days 1-3 days
Poland 6-12 days 1-3 days
Singapore 5-7 days 1-3 days
Spain 7-12 days 1-3 days
Switzerland ------- 2-4 days
United Kingdom 6-12 days 1-3 days
Rest of World 7-14 days  3-5 days
Algeria
Brazil
China
India
Indonesia
Iran, Islamic Republic Of
Iraq
Morocco
Tunisia
Venezuela
US Territories: American Samoa, Micronesia, Guam, Northern Mariana Island, Palau, Puerto Rico, US Virgin Islands

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

When purchasing in a currency other than USD, the conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out.

We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.

RETURNS QUESTIONS

We offer FREE returns on all orders over $50 USD!

Any brand new product can be returned for a full refund or store credit within 60 days of delivery. We offer free and easy returns for all domestic and international orders over $50 USD. Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.

For international returns under $50 USD, the customer is responsible for return shipping.

Receive a damaged item? Please reach out to our Customer Support team at support@mvmt.com and they will help resolve the issue. See more warranty information on our FAQ page.

Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.

Email us now to start your return

Contact Us

Get in touch! We're here to quickly provide you with the info and services you need & answer any question you may have.

Send us an email:

Ask us anything! We'll get back to you within 24-48 hours.

Chat with us:

If you have an issue or question that requires immediate assistance, you can click below to chat live with a customer service representative. If we aren't available, drop us an email to the left and we'll respond within 24-48 hours.

Or you can reach us via email at support@mvmt.com and expect a response within 24-48 hours.